Triage Practice & Operations Survey
March 3 - 20, 2010

Welcome to part two of our triage surveys! We have included questions from individual inquiries, group discussions and "hot topics" regarding telephone triage practice and operations, including: triage service positioning staffing call routing hiring practices orientation practices		CLICK HERE TO TAKE THE SURVEY

Rules for Participation and Use of Aggregate Data

We would like to receive just one set of responses per participating organization.

Only those organizations which participate in the survey will receive a copy of the complete results.  For this reason, you'll be required to complete a brief demographic section identifying your name, organization name, e-mail address, city and state.

All demographic and response information will be kept anonymous. No individual data will be shared.

The results you receive as a participant will contain the aggregate data, along with a narrative interpretation of the findings.  We hope to have the results back to you by April 15, 2010.  Lynn Smith-Cronin and myself (Sue Altman) may prepare additional analyses and submit articles for publication regarding the survey findings - but again, no individual data will be mentioned or shared.

By participating in this survey, you agree to use the questions, aggregate data and interpretation for your own call center and triage purposes only.

Thank you!

Sue Altman (3CN) and Lynn Smith Cronin, RN, BSN