Triage Practice & Operations Survey
March 3 - 20, 2010

Call Center Quality Practices, 2009 Survey Results
Ms. Altman will review the highlights of the this year's national survey on Quality Practices, revealing the current state of triage and physician referral call centers.

Start Calling Them
For 20 years, healthcare call centers have responded to inbound requests from patients, physicians and consumers.  But there is a strong case to be made for getting into the Outbound business; contacting patients to reinforce compliance, follow-up and to pro-actively drive retention strategies.