Reach for the Stars
National Pediatric Telehealth Conference
September 24-27, 2009,
Bloomington, MN
www.cpnonline.org
Sue Altman, President
Call Center Consulting Network
Medical Call Center Quality Practices, National Survey Highlights
Objectives:
- Describe the "demographics" of today's nurse triage call centers: size, volumes, structure
- Present quality metrics: what and how quality is measured
- Present outcome data available: what is collected regarding the process and impact of triage services?
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