Sue Altman has nineteen years experience in the medical call center industry. Her career in healthcare started with work as a diabetes educator and cardiac rehab clinician. In 1988, Sue implemented a call center while serving as the Director of a hospital-based Health Enhancement Center. In later service line management and administrative roles, Ms. Altman leveraged the organization’s call center (never work in a health system without one) to gain market share and create a competitive advantage.

Sue has since worked for two call center software vendors: NHES (now McKesson) as product manager and VP of Clinical Integration, then more recently at LVM Systems as the Vice President of Consulting Services. In these roles, she collaborated with and provided assistance to more than 100 health care call centers in North and South America.

From 1999 to 2002, Sue and other leaders left NHES to form Expert Knowledge Network (EKN), a consulting firm that supported medical call centers with survival and new business strategies. She was responsible for several national data collection and benchmarking projects involving more than 80 call centers.

Ms. Altman believes Call Center Consulting Network, with expanded expertise in both clinical services and telecommunications, is even better positioned to support the breadth of strategic, operational and infrastructure challenges that call centers face today.