Sherry Smith RN, MSN, MBA has nearly 10 years experience with Telephonic Health Care services to include call center operations for both demand and disease management services. Prior to joining 3CN, Ms. Smith was the Senior Vice President of Clinical Operations for Intellicare, where she was responsible for the overall clinical operations, including staff recruitment and development, CQI, policies and procedures, risk management and triage content review. Ms. Smith was instrumental in the development of the nations’ largest distributed remote workforce of RNs, delivering services from home and maintaining competency through CBT programs. Under her guidance, the company achieved and maintained HCC URAC accreditation.

Sherry previously served as the Manager of 24 Hour Services for Alicare Medical Management, a call center which uniquely combined UR, case management and referral network services integrated with the triage product line.

Ms. Smith is a nationally recognized speaker on call center issues such as Remote Workforce Management, Operational Legal Concerns, CQI, Standards and Accreditation, Shared Governance, and Hiring and Screening Telehealth Candidates. She is an active member of AAACN and the Telephone Nursing Practice (TNP) SIG, having also published for the View Points Magazine. Ms. Smith is a member of the NCC Content Team which is responsible for writing the examination questions for TNP National Certification. She is the past Vice President of the New Hampshire Nurses Association. Sherry Smith holds a Masters Degree in Nursing Administration from the University of New Hampshire and a Master’s of Business Degree in Leadership from Franklin Pierce College.